Exchange Policy

At Gtex Uniforms, we are committed to providing our customers with high-quality medical uniforms and excellent service. We understand that there may be occasions when you need to return a product, and we want to make the process as smooth as possible. Please review our return policy below:

1.      Eligibility for Returns:

Only items that are faulty or sent incorrect will be returned.

Items must be returned within 10 days of the purchase date.

The product must be unused, in its original condition, and with all tags and packaging intact.

Personalized or customized items are not eligible for return unless there is a manufacturing defect or an error on our part.

Items which have any stains, emit, body odors or perfume scents, have any kind of marks, damages or water stains will not be accepted for returns or exchanges.

2. How to Initiate a Exchange:

To initiate a return, please contact our customer service team at info@gtex.com.pk within 7 days of receiving your order.

Provide your order number, the name of the item(s) you wish to return, and the reason for the return.

3. Return Shipping:

We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your items.

4. Refund Process:

We strictly follow NO REFUND policy.

Exchange Policy will be applicable once the customer has placed the order and has received the parcel or payment has been processed. And the item has a valid reason too.

5. Exchanges:

Please make sure a written record of valid reason must be provided for return or exchange within 24 hours when the product is received.

Customized, Engraved, Oversize, or hazardous items cannot be returned.

Used items will not be returned or exchange.

6. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at info@gtex.com.pk or call us at (021) 34125588 .

We will arrange for a replacement or provide a full refund.

7. Returns Address:

Please ship your returns to the following address: Gtex Uniforms Returns Suite # 01, Ground Floor, Saima Arcade, Sharfabad, Karachi - Pakistan

8. Contact Information:

If you have any questions or need assistance with the return process, please reach out to our customer service team at info@gtex.com.pk or call us at (021) 34125588.

Thank you for choosing Gtex Uniforms. We appreciate your business and strive to ensure your satisfaction with our products and services.